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Jq1's avatar
Jq1
Helpful | Level 6
7 years ago
Solved

Cannot upload 20 min iMovie project or camera roll clip to drop box,

I cannot upload iMovie film to Dropbox although there is space . I followed various instructions but nothing works , I have a screen shot  . Neither camera roll or preferred option ‘project’ work .  Nothing happens !

 

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  • Jq1's avatar
    Jq1
    7 years ago

    Yes it’s been resolved. First going into IOS settings App on iPad and scrolling down to Dropbox and checking in there that Photos and read and write are enabled( they were). And that background app refresh is on ( it was ).

    next opening Dropbox app and Accounts (bottom menu), scrolling down  to camera upload and checking its on( it wasn’t) then checking videos option is on after enabling camera upload( it wasn’t).

    after this going to photos and seeing video is slowly uploading!

    many thanks for the help and support!

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  • Jq1's avatar
    Jq1
    Helpful | Level 6
    7 years ago

    Thanks Daphne, go ahead. I haven’t submitted a ticket or contacted anyone else.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    I’ve reached out to your email address Jq1, please check your inbox at your earliest convenience and let me know in reply to the email that you received this.

     

    Thanks!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there Jq1, I just wanted to follow up on this. 
     
    Were you able to resolve your concern in the end and if so, how?
     
    Let us know!
  • Jq1's avatar
    Jq1
    Helpful | Level 6
    7 years ago

    Yes it’s been resolved. First going into IOS settings App on iPad and scrolling down to Dropbox and checking in there that Photos and read and write are enabled( they were). And that background app refresh is on ( it was ).

    next opening Dropbox app and Accounts (bottom menu), scrolling down  to camera upload and checking its on( it wasn’t) then checking videos option is on after enabling camera upload( it wasn’t).

    after this going to photos and seeing video is slowly uploading!

    many thanks for the help and support!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for letting us know the exact steps that did the trick for you, Jq1 - much appreciated!
     
    If you have any other questions in the future, you know where to find us. :grin: In the meantime, have a wonderful day ahead!

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