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Forum Discussion
Can't Display Link/The Link does not exist
Good Afternoon,
Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community
multiple times with no success, this is the only way...
Hi Megan,
It seems to happen systematically on some folders, while other folders work normally. Once a folder has the problem, it seems impossible to successfully share it with others.
You asked for screenshots, here we go. My devices are in French, sorry, but you'll understand I'm sure š
1. The email invite was received: https://www.dropbox.com/scl/fi/73ankd8t2bwfp9pxgv3rn/IMG_0006.PNG?rlkey=4hfhvr1nkgvucu7dgoz52w5fx&dl=0
2. I clicked the link on my iPad. It opened the DropBox application. In the middle of the screen, this error message appears: https://www.dropbox.com/scl/fi/dr4o65ehmkbpyh9b1kk0h/IMG_0007.PNG?rlkey=1gltqjkygl2z5xh903n6owfed&dl=0
Another example inviting another folder to a friend, which opened the link on her phone (Android I think):
Just like that... could it be related to French accents in the folder names?
(note that this used to work, I have more than 50 people sharing the folder I just tested above, but it the past months sharing started to show this sharing bug)
Thanks Megan!
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Alain_Brassard, sorry to jump in here, but could you use the camera icon (insert photo option) within your reply's box instead of sending us shared links to your screenshots?
Also, have you tried renaming the folder to something else (without French accents) to see if that helps?
Hi Walter,
I just try to create 2 new folders, on without french accents, one with accents. I successfully shared both.
So the problem does not seem to be related to that after all.
It seems to be specific to some folders, but I still have no clue what's the cause.
Here are the attached screenshots "inline" in the chat. Sorry for the links (I thought that DropBox links would be fine for you š¤£).
- Walter
And do your collaborators get this error when accessing the shared link to the folder from a mobile device or does this happen on a desktop too or when using a web browser?
Same error from a Web Browser (Chrome) on a PC (Windows 10).
But interestingly, this time, using Chrome instead of the mobile app, the folder was synchronized, despite the error message.
When using the app on a phone or an iPad nothing happens after the error message is displayed, nothing get synchronized.
That said... it looks like a trend, but I'm not 100% sure.
What's sure is that the error message is wrong, the link should be valid, the folder exists š
