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MotivatedMover's avatar
MotivatedMover
Explorer | Level 4
3 years ago

Can't Display Link/The Link does not exist

Good Afternoon,    Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community  multiple times with no success, this is the only way...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Alain_Brassard, sorry to jump in here, but could you use the camera icon (insert photo option) within your reply's box instead of sending us shared links to your screenshots? 

 

Also, have you tried renaming the folder to something else (without French accents) to see if that helps? 

Alain_Brassard's avatar
Alain_Brassard
Explorer | Level 3
3 years ago

Hi Walter, 

 

I just try to create 2 new folders, on without french accents, one with accents. I successfully shared both.

So the problem does not seem to be related to that after all.

It seems to be specific to some folders, but I still have no clue what's the cause.

 

Here are the attached screenshots "inline" in the chat. Sorry for the links (I thought that DropBox links would be fine for you 🤣).

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    And do your collaborators get this error when accessing the shared link to the folder from a mobile device or does this happen on a desktop too or when using a web browser? 

     

     

    • Alain_Brassard's avatar
      Alain_Brassard
      Explorer | Level 3
      3 years ago

      Same error from a Web Browser (Chrome) on a PC (Windows 10).

      But interestingly, this time, using Chrome instead of the mobile app, the folder was synchronized, despite the error message.

       

      When using the app on a phone or an iPad nothing happens after the error message is displayed, nothing get synchronized.

      That said... it looks like a trend, but I'm not 100% sure.
      What's sure is that the error message is wrong, the link should be valid, the folder exists 🙂

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Alain_Brassard, another thing your new member can try, after you've invited them, they can login to their account on dropbox.com, go to the "shared" tab and add the folders from there.

         

        I hope this helps as well.

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