Can't Display Link/The Link does not exist

The folder already exists with about 80 members but I don't seem to be able to add anyone else now because of the problems outlined in this thread namely 

Can't display link/The link does not exist

I thought the problem might have been connected to one particular person I was trying to add but it appears that it occurs for anyone I now try to add.

I have also used Windows 11 and the edge bowser but the results are the same.

Tony 

Hi TonyR1947.

There may be a workaround (which worked on my side).

It requires to ask the invited people to use web browser instead of the DropBox app (I don't think it matters how the folder owner sent the invite, app or web, the key here is that the person that is invited to join uses a web browser instead of the app)

It's a bit tricky because, when receiving an invite link, the phone or tablet will automatically use the DropBox app, never a Web Browser.

But the following steps worked for me:

- Connect to its DropBox account on DropBox web site inside a Web Browser (NOT using the DropBox app)

- Click on "Shared" view (in the left bar)

- The invited folder should appear as "Not yet joined"

- Then click on that folder

This worked on my iPad (using Safari Web Browser, though I'm pretty sure any browser would work at this point).

If this also works for you, this would even more point to a bug in the DropBox application.

Hi,

Thanks for your workaround which I will try but in the meantime you might also be interested in another workaround a friend of mine came across this morning which also depends on accessing Dropbox via a web browser and not an app. It goes as follows.

Send an invite by any means. When the recipient receives the email they should NOT press the accept button but instead log into their Dropbox account via a web browser. There go to the notifications in the top right corner (looks like a bell) it will show a red mark indicating that something had come in , clicked on that - it asks if you wanted to accept the invitation to join the shared folder. Indicate that you do the screen will refresh with access shown.

Thanks for persistence in sorting out the workaround

Hi @Alain_Brassard,

Summarising our successes in overcoming the problems outlined above. To add a new member send an invite by any means. Tell the new member not to accept the invite via the email they will receive but to log onto their Dropbox account via a web browser (NOT via a Dropbox application as this will fail) and accept the invitation by either of the two methods outlined above. 

1. Ensure the person who is having problems joining a folder is not already on the list of folder members. If they are then remove them before proceeding.
2. Send the invitation to join by any means (e.g. vie app or web browser)
3. Tell the person, when they receive an email inviting them to join the Dropbox folder to NOT accept the invitation to join via this method as it will fail.
4. Tell the person to log into their Dropbox account via a web brower where they can accept the invitation to join by either.

• Going to notifications in the top right corner (looks like a bell) it will show a red mark indicating that something had come in , clicked on that - it asks if you wanted to accept the invitation to join the shared folder. Indicate that you do the screen will refresh with access shown.

         OR

• Click on "Shared" view (in the left bar)

          The invited folder should appear as "Not yet joined"

          Then click on that folder

I just want to chime in and say that I've been having the same problem for the past month or so.  I manage a folder that is shared by several hundred people.  All of the sudden, all new share invites have been getting the "Can't Display Link/The Link does not exist" error message.  I'll have them try the method above, but the people I work with are often older and not very computer literate, so all these workaround steps will be a challenge for some of them. 

Clearly, this is a Dropbox bug that needs fixing. 

The website as well.

So far, it is just that one folder, but it's the only folder I have that regularly gets new members.

Here is one screenshot someone sent me:

t is not part of backups.  It's just a regular Dropbox folder.

Hi Hannah. Unfortunately since our shared folder problems have been solved by the workaround described on page 5 of these correspondences I no longer have any screenshots to show you.

Hannah, do you mean with the workaround or without?

Here it is.  This is what they get when they click on the "Add to Dropbox" button in the email.  In this case, it is opening up in MS Edge browser on a Windows 10 PC.

 - Phil

Thanks!