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LeeStKilda's avatar
LeeStKilda
Helpful | Level 5
8 years ago
Solved

Can't Log In on desktop app

My dropbox sharing has been alive and well on a range of computers and my phone.  About a year ago I changed my password, and at the time, my old PC laptop running Windows7 wouldn't sync - I let it b...
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  • Walter's avatar
    Walter
    8 years ago

    Hey LeeStKilda - thanks for posting your question in our Forum!

     

    If you haven't done this yet, can you perform an advanced reinstall and let me know if you still have this issue? 

     

    Give this a shot and let me know if this persists. If you still get the "Connecting" message, I would suggest to look for an antivirus, firewall, security program, proxy or VPN setting that could be blocking the desktop app from connecting properly.

     

    I hope this info helps and please let me know what you find.

LeeStKilda's avatar
LeeStKilda
Helpful | Level 5
8 years ago

OK, i've uninstalled it again, and taken a step further and searched for any file wiht "dropbox" in its name on the C drive, and deleted that too.  I've cleared the trash can.  Proxies and Firewalls shouldn't be a problem.  I've downloaded the 'Dropbox 48.4.58 Offline Installer' software and have double clicked it from a Windows Explorer window... am awaiting results.  Fingers crossed!

 

LeeStKilda's avatar
LeeStKilda
Helpful | Level 5
8 years ago

Fixed!  Took about five minutes for the login box to appear - and I unticked the Proxy box while the grey pop up box was still 'connecting', but it finally logged me in.  I can now see folders and files appearing.  Onwards...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Thank you so much for keeping me posted during the whole process LeeStKilda - glad to hear this worked for you!

    If you have any questions, feel free to post it here and we'll be glad to help. Have a great day!

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