Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Prepress's avatar
Prepress
New member | Level 1
10 years ago

Can't see files in shared folder.

I'm using a shared folder that someone else created. They are providing me files through it. They are saying they uploaded files and see a green checkmark but I don't see the file on my end. It worke...
Share
Shared Folders
Kaz's avatar
Kaz
Icon for Dropbox Staff rankDropbox Staff
10 years ago

This could be down to a few things! Can you see the files on Dropbox.com? If you can then it is your computer that is not syncing. If you can't see the files on Dropbox.com, then you are likely not viewing a shared folder. You can use the steps here to check: 

https://help.dropbox.com/files-folders/share-with-others

katiemomo's avatar
katiemomo
New member | Level 2
9 years ago

I have the same issue!  Using Dropbox.com and shared folders.  Some can be seen, some can't.  Very frustrating.

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!