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Prepress's avatar
Prepress
New member | Level 1
10 years ago

Can't see files in shared folder.

I'm using a shared folder that someone else created. They are providing me files through it. They are saying they uploaded files and see a green checkmark but I don't see the file on my end. It worke...
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Rachel C.10's avatar
Rachel C.10
Explorer | Level 4
8 years ago

This doesn't answer the question. I am the creator of a Shared Folder. The people I shared the folder with have been able to access documentso not in the folder for the last two years.  Now when I add further documents to the folder, although I see them in my Dropbox, they do not appear in the Dropbox of the people I share with. I believe I still have space as the icon at the top right-hand corner says I have used only about 60% of the space. All of the recipients of my shared folder have ample space. So, what is the problem.

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
I suggest you write in to our support team here, so one of our agents can investigate and assist, with your account in context. 

Thanks! 

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