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Prepress's avatar
Prepress
New member | Level 1
11 years ago

Can't see files in shared folder.

I'm using a shared folder that someone else created. They are providing me files through it. They are saying they uploaded files and see a green checkmark but I don't see the file on my end. It worke...
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Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hi quesst, 

 

I'm just reaching back out to you about that. Are you still having this issue with the shared folder? 

 

If you could tell me more details regarding that, it would be a pleasure to follow-up. 

 

Also, can you please make sure that the following criteria are met?

- Are you running the latest version of the application? You can download the latest version here: https://www.dropbox.com/downloading

- Is it possible that you have left the shared folder? If so, you can "Add" it back from the "Sharing" tab of your account. 

- Can you check your connection? 

- Certain files from one computer might not be syncing to another because of: https://help.dropbox.com/syncing-uploads/files-not-syncing

 

If this does not help, please let me know in your reply!

 

Kind Regards,

JaneA

 

 

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