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Scanlon44's avatar
Scanlon44
Helpful | Level 6
3 years ago
Solved

Computer lockup, indexing hangs

Running Dropbox on multiple  devices.  Only Windows 10 computer started freezing.  Tracked down to Dropbox.  Computer does not hang if syncing paused.  approx 150,000 files- some online only, some av...
desktop
sync
  • Scanlon44's avatar
    Scanlon44
    3 years ago

    what I finally did is

    -uninstall dropbox app

    -rename my dropbox folder

    -reinstall dropbox which created a new dropbox folder - all "online only" and all syncing selected.

     

    does not freeze my computer and syncing is continuing.  Now I have to manually find the 100 files different between old and new.

     

    thanks everyone for your help.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Scanlon44, sorry to hear this persists for you.

 

Could you try unlinking your account through the app's preferences and upon re-linking it, go with the advanced option and un-select all of your folders in the selective sync settings and try to add them slowly once the app is 'up to date'? 

Scanlon44's avatar
Scanlon44
Helpful | Level 6
3 years ago

Thanks for the fresh idea Walter.

I have unlinked and relinked several times, each time unselecting all folders in Selective Sync. When I start up the DropBox app, indexing hangs at different times.  Sometime it will count down from 100,000 to 65,000 before hanging.  Sometime it starts indexing at 69000 and goes to 22,000 (numbers rounded by me).  Each time the system is frozen and I need to reboot.

 

HELP!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Scanlon44, would you mind clarifying if you're doing this from the advanced settings during the setup?

     

    Or are you doing this once the app is set up and starts to sync?

    • Scanlon44's avatar
      Scanlon44
      Helpful | Level 6
      3 years ago

      After unlinking, then on my computer restarting Dropbox and unselecting as part of the "advanced" options. have tried this a few times in a row.

       

      tks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I see, thanks for this info.


        Can you also let us know which version of the Dropbox app you're using?

         

        You can see that by hovering over the Dropbox icon in your system tray.

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