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Scanlon44's avatar
Scanlon44
Helpful | Level 6
3 years ago
Solved

Computer lockup, indexing hangs

Running Dropbox on multiple  devices.  Only Windows 10 computer started freezing.  Tracked down to Dropbox.  Computer does not hang if syncing paused.  approx 150,000 files- some online only, some av...
desktop
sync
  • Scanlon44's avatar
    Scanlon44
    3 years ago

    what I finally did is

    -uninstall dropbox app

    -rename my dropbox folder

    -reinstall dropbox which created a new dropbox folder - all "online only" and all syncing selected.

     

    does not freeze my computer and syncing is continuing.  Now I have to manually find the 100 files different between old and new.

     

    thanks everyone for your help.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I see, thanks for this info.


Can you also let us know which version of the Dropbox app you're using?

 

You can see that by hovering over the Dropbox icon in your system tray.

Scanlon44's avatar
Scanlon44
Helpful | Level 6
3 years ago

Hannah,

I am using 167.4.4719

 

tks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying the app's version for us. Could you maybe send us a screenshot of the app's exact status as shown in your system tray at the moment too Scanlon44 ? 

  • Scanlon44's avatar
    Scanlon44
    Helpful | Level 6
    3 years ago

     

    I had to take a picture. Cannot manipulate a screenshot fast enough before the computer freezes

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Scanlon44, do you have any folders/files waiting to sync online from your local Dropbox folder?

     

    If not, could you then try an advanced re-install, and let me know of the results? 

  • Scanlon44's avatar
    Scanlon44
    Helpful | Level 6
    3 years ago

    Megan,

    How do I know if there are files waiting to sync?  I have no folders showing the little blue circle - is that enough? 

     

    I like your suggestion but do not want to end up with thousands of conflicted copies. So ultra cautious.

     

    tks

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Scanlon44, you can also double check your content locally with your files online, just to make sure that all the files are updated, and the edits, and changes are synced there. 

  • Scanlon44's avatar
    Scanlon44
    Helpful | Level 6
    3 years ago

    Hi Megan,

    Uninstall does a good job.  I did not find  any leftover DropBox mentions in RegEdit nor in Program nor Program X86.

    I followed the instructions for the Advanced Re-install. and selected the Advance install so I could unselect the Selective Sync for all files.

     

    Still hungup when I had approx 25,000 files left to index and locked up my computer.

     

    end

  • Scanlon44's avatar
    Scanlon44
    Helpful | Level 6
    3 years ago

    what I finally did is

    -uninstall dropbox app

    -rename my dropbox folder

    -reinstall dropbox which created a new dropbox folder - all "online only" and all syncing selected.

     

    does not freeze my computer and syncing is continuing.  Now I have to manually find the 100 files different between old and new.

     

    thanks everyone for your help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    We're happy to hear it's sorted now and thanks so much for keeping us in the loop on this Scanlon44

     

    See you around the Community and take care!

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