Forum Discussion

nathan s.2's avatar
nathan s.2
New member | Level 1
11 years ago

conflicting copies and deleted files still appearing

For weeks now we have been seeing the same users getting conflicting copies in there group dropbox folders. These users won't ever open these specific files therefore don't understand why the same fi...
desktop
sync
csharon's avatar
csharon
New member | Level 2
9 years ago

We are actually having this issue as well. It varies with Excel and adobe products whether is be photoshop or indesign. The users don't even have to be logged on or working on the folder and conflicting copies will appear. They are all working in seperate folders, all windows 10, and it seems to happen when the machines are syncing when the users first log in for the morning.

 

We have our machines set to never turn off, never sleep, and users may log out at best.

 

Hopefully support has some more information why this is happening. Apparently the users here just dealt with it until it got worse over time.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey csharon, 

 

Welcome to the Dropbox Community, thanks for reaching out here about this issue.  

 

I can see that you have already submitted a ticket on this issue and my colleague has reached back out to you requesting more information. At your convenience, could you please check your email inbox for their reply and let me know here if you're unable to locate it? Please include any details regarding the case there and we'll be gladto follow-up with you and determine the issue. 
 
Hope this gets resolved soon!
 
Warm regards, 
JaneA

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