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BasicUser's avatar
BasicUser
Helpful | Level 6
2 years ago
Solved

"Copy Dropbox link" option not working on macOS Sequoia 15.1

I use a Basic version of Dropbox. The Quick Actions menu works on my MacBook Pro (2023) running Sonoma 14.7.1 but not on my other MacBook Pro (late 2023) running Sequoia 15.1. Share and Copy Dropbox ...
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  • BasicUser's avatar
    BasicUser
    9 months ago

    The final 3R solution worked: I reformatted the hard drive, reinstalled MacOS, and reinstalled Dropbox. It now performs normally. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hope you don’t mind if I chime in, BasicUser. If you don’t have more than 3 devices currently connected to your Dropbox account (you can double check this here), please try reinstalling the Dropbox app and let me know if it fixes the issue.

BasicUser's avatar
BasicUser
Helpful | Level 6
2 years ago

Thank you for the suggestions. I have three devices and re-installed Dropbox desktop, but it still has the same problems. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would you mind sending over a screenshot of the options you see when you right click on a file/folder inside Dropbox BasicUser? 

    • BasicUser's avatar
      BasicUser
      Helpful | Level 6
      2 years ago

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for that BasicUser 

         

        I'd also love for us to try one more thing. Can you perform an advanced reinstall this time using these steps? 

         

        If this doesn't work, I'd be happy to open a ticket on my end for you. 

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