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BasicUser's avatar
BasicUser
Helpful | Level 6
2 years ago
Solved

"Copy Dropbox link" option not working on macOS Sequoia 15.1

I use a Basic version of Dropbox. The Quick Actions menu works on my MacBook Pro (2023) running Sonoma 14.7.1 but not on my other MacBook Pro (late 2023) running Sequoia 15.1. Share and Copy Dropbox ...
Mac
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  • BasicUser's avatar
    BasicUser
    9 months ago

    The final 3R solution worked: I reformatted the hard drive, reinstalled MacOS, and reinstalled Dropbox. It now performs normally. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Would you mind sending over a screenshot of the options you see when you right click on a file/folder inside Dropbox BasicUser? 

BasicUser's avatar
BasicUser
Helpful | Level 6
2 years ago

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for that BasicUser 

     

    I'd also love for us to try one more thing. Can you perform an advanced reinstall this time using these steps? 

     

    If this doesn't work, I'd be happy to open a ticket on my end for you. 

  • BasicUser's avatar
    BasicUser
    Helpful | Level 6
    2 years ago

    I went through the steps in the linked document, which took a couple of hours. 

     

    BTW, when I issued the following commands in Terminal:

     

    sudo chown -R "$USER" ~/Dropbox
    sudo chmod -R u+rw ~/Dropbox

    sudo mv ~/.dropbox ~/.Trash/dropbox.old

     

    The system returned "unknown" or something similar, but I completed the remaining lines anyway. Then, I reinstalled Dropbox and downloaded and updated all the files.

     

    Unfortunately, the same problem remains.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey BasicUser, can we send you an email, so we can look into this a bit more?

  • BasicUser's avatar
    BasicUser
    Helpful | Level 6
    2 years ago

    Yes, please. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks!

     

    Just emailed you and I'll see you there.

  • BasicUser's avatar
    BasicUser
    Helpful | Level 6
    2 years ago

    I replied with a screen video recording. 

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