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BasicUser's avatar
BasicUser
Helpful | Level 6
2 years ago
Solved

"Copy Dropbox link" option not working on macOS Sequoia 15.1

I use a Basic version of Dropbox. The Quick Actions menu works on my MacBook Pro (2023) running Sonoma 14.7.1 but not on my other MacBook Pro (late 2023) running Sequoia 15.1. Share and Copy Dropbox ...
Mac
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  • BasicUser's avatar
    BasicUser
    9 months ago

    The final 3R solution worked: I reformatted the hard drive, reinstalled MacOS, and reinstalled Dropbox. It now performs normally. 

Chris P.23's avatar
Chris P.23
New member | Level 1
12 months ago

I have not tried re-installing yet. I'm hesitant to do that as I don't want to have anything move or reset preferences. Does the uninstall/reinstall process screw anything up? Is there any risk in just running the installer again, or maybe wait for a newer version? 

 

  • BasicUser's avatar
    BasicUser
    Helpful | Level 6
    12 months ago

    I have tried re-installing, even using sudo commands to clean everything out. It took time, but the problem remains. So, I'm waiting for a newer version. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Chris P.23, uninstalling the app simply removes the program from your device, but shouldn't mess with permissions or your content in any way.
     

    Also BasicUser, can you send me a screenshot of what it looks like on your end, in order for me to have a visual too?

    • BasicUser's avatar
      BasicUser
      Helpful | Level 6
      12 months ago

      The reply box doesn't allow me to attach a screenshot this time. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        Would you mind sending us a screenshot through a shared link, BasicUser?

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