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BasicUser's avatar
BasicUser
Helpful | Level 6
2 years ago
Solved

"Copy Dropbox link" option not working on macOS Sequoia 15.1

I use a Basic version of Dropbox. The Quick Actions menu works on my MacBook Pro (2023) running Sonoma 14.7.1 but not on my other MacBook Pro (late 2023) running Sequoia 15.1. Share and Copy Dropbox ...
Mac
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  • BasicUser's avatar
    BasicUser
    9 months ago

    The final 3R solution worked: I reformatted the hard drive, reinstalled MacOS, and reinstalled Dropbox. It now performs normally. 

BasicUser's avatar
BasicUser
Helpful | Level 6
12 months ago

Not yet. I'll do that when I get time in a couple of weeks. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Feel free to take your time BasicUser - just let us know of any updates. 

  • BasicUser's avatar
    BasicUser
    Helpful | Level 6
    12 months ago

    Finally, I got time to create a new user on my MacBook and install Dropbox. Copy Dropbox link works! But my existing accouns still has the same problem. What else should I do? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey BasicUser!

    It sounds like something might be restricting Dropbox on your old user profile.

    Have you replied back to the ticket number, in order to inform our Specialized agent about this, and receive guidance on your next steps? 

  • BasicUser's avatar
    BasicUser
    Helpful | Level 6
    12 months ago

    No, I lost track of my specialized agent. How can I find it?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    BasicUser, you can see your past support tickets either by opening your Dropbox email address and checking your inbox, or by going to this page.

  • BasicUser's avatar
    BasicUser
    Helpful | Level 6
    12 months ago

    I found in the chat history that Colin was my contact, but I don't know how to share my findings with him. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    If you open your email address, can you find the ticket there, as well? You should still be able to reply back to him (even if the ticket has been automatically closed due to inactivity in the meantime, in which case a new ticket will be generated by the system).

  • BasicUser's avatar
    BasicUser
    Helpful | Level 6
    12 months ago

    I didn't save the previous emails. Is there a way to open a new ticket? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    No problem, BasicUser! I’ve just opened a new ticket for you. Please reply to it and I’ll further assist.

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