Corrupted Folders/Photos when uploading

Hi UnhappyClient, thanks for bringing this to our attention.

Could you clarify exactly what you see on the Dropbox site after the files were uploaded, and what happens when you try to open them?

A screenshot of this would help greatly.

This will help me to assist further!

These are files which contents disappeared: 

All of these folders (plus many more are empty)

Hoping that I can regain these before my "100gb get's wiped out. 

Sorry to jump in here, UnhappyClient, but can you give us some more info on how you uploaded all these folders?

Did you use our website to do so? 

How large was the entire upload in size and did the upload appear to finish successfully?

Thanks, Hannah!

If i can recall, i just copied/moved them.  It created a "My Dropbox Move" folder It appeared to have everything there until I looked into the folders and found most pictures were not there.  There were a lot of loose pictures, but it doesn't seem nearly complete. This, obviously is discouraging, 

Also, my apologies for my reaction, but this method of getting answers/solutions is a poor substitute for customer service.  It's like a slow motion wack-a-mole.

Would greatly appreciate any help you can provide.

fr

Hey UnhappyClient, thanks for your reply.

The support options you have available, depend on the plan you have, but hopefully, we can get to the bottom of this here.

Can you please clarify how you moved/copied the files?

Did you move this "My Dropbox Move" folder into your local Dropbox folder or did you drag and drop it to the website?

And do you remember how large the upload was? Was it perhaps more than 50 GB?

Thanks, Hannah: 

Regrettably, I can't remember the actual steps.  The "My Dropbox Move" folder was generated as a result. I don't  recall that it was over 50gb, but quite possibly was.

tnx

fr

Hi from me as well, UnhappyClient!

I can see that the files on your screenshot are .gif files. Is it possible that they’re more than 100 MB or 50 megapixels each?

Have you tried to re-download a few of them to your computer and they still appear corrupted?

Thank you, Nancy,

When I first opened them, they were fine.  They are are bytes, not mb.  Downloading does not alter them. 

It appears that there is noone willing to actually look at my account. Working with DropBox is becoming  large disappointment.  Nowhere in it simple "sign up" process does it explain that there is no customer service available unless you have the appropriate subscription.  I am being asked to renew/upgrade.  This "find your own answer" approach does not give me confidence that I should give up my OneDrive/Google.  Even Amazon is looking like a better choice for my valuable photos.

Thank you,

fr 

Hey UnhappyClient, sorry to jump in, but would it be OK if we reached out via email to  have a further look internally at this point?

Good Morning, Walter: 

My apologies for the delay in responding.  Prior to connecting by email could you please tell me what your affiliation with dropbox/community is? 

tnx

fr