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Musicstate's avatar
Musicstate
Explorer | Level 4
4 years ago
Solved

Couldn't Start Dropbox

This is usually because of a permissions error. etc I moved the sync directory to my 😧 drive for info I suspect the dropbox_path might be the problem   Text File bn.BUILD_KEY: Dropbox bn.V...
desktop
Error Messages
sync
  • Здравко's avatar
    Здравко
    4 years ago

    Hi Musicstate,

    The issue you are experiencing isn't related to any access or permission troubles. It's just a standard error message for everything (with or without real permission issues). The issue is definitely related to the path you selected for your Dropbox folder. It may be due to change/move in this path, for example, or some other similar change. Don't try to change Dropbox folder name or the path pointed to there after you have selected it!

    To solve it, you have to unlink the application from your account and link it anew. Remove your troublesome application/device out from your device list. Scroll down to the desired device if need. Click on trash bin next to the desired list entry. This will make sure your device isn't in link to the Dropbox server, but the application itself can still be unaware of that. Forcibly unlink it using following command in terminal:

    rm -rf ~/.dropbox

     The above guarantees that no any trace from previous link lefts, able to prevent further application work. Now you can link your Dropbox application to your Dropbox account anew by signing in again. 😉

    Hope this helps.

     

    Edit: Oh.. you are on Windows. One of the rule above is related to Mac/Linux only. 🤷 My fault. Instead of the command above remove Dropbox folder residing in "C:\Users\music\AppData\Local" (not the one that keeps your data).

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jen1147, sorry to hear about this.

 

Could you perform a clean, advanced reinstall and let us know how it goes?

 

If you happen to be on the Basic plan, make sure to have less than 3 devices connected to your account. 

jen1147's avatar
jen1147
Explorer | Level 4
4 years ago

Thanks, Walter, but unfortunately these solutions did not work either. I performed an advanced uninstall and confirmed I am only signed on to 2 devices on the Basic plan. Dropbox still won't start. I also confirmed that Dropbox is allowed through my firewall and that my system has full control permissions of the Dropbox folder.

  • jen1147's avatar
    jen1147
    Explorer | Level 4
    4 years ago

    Walter my error message after completing the advanced reinstall is the following. I confirmed the Dropbox folder has full permissions and the Dropbox app is allowed through my firewall. Unfortunately Dropbox still won't start and it's giving me a permissions error. I'm not sure if this error message is any different. Any further suggestions? Thank you!

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 155.4.5493
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
    bn.is_frozen: True
    machine_id: 18a51a83-5e05-4fd4-b71e-a8f354494112
    pid: 22076
    cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    HOME: None
    appdata: 'C:\\Users\\Jen\\AppData\\Local\\Dropbox\\instance1'
    real_path='C:\\Users\\Jen\\AppData\\Local\\Dropbox\\instance1'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    dropbox_path: 'C:\\Users\\Jen\\Dropbox'
    real_path='C:\\Users\\Jen\\Dropbox'
    mode=0o40555 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
    mode=0o100777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\155.4.5493\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\155.4.5493\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
    not found
    parent not found
    TMP: C:\Users\Jen\AppData\Local\Temp
    TEMP: C:\Users\Jen\AppData\Local\Temp
    tempdir: 'C:\\Users\\Jen\\AppData\\Local\\Temp'
    real_path='C:\\Users\\Jen\\AppData\\Local\\Temp'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    Traceback (most recent call last):
    File "dropbox\client\main.pyc", line 828, in wrapper
    File "dropbox\client\main.pyc", line 6646, in finish_dropbox_boot
    File "dropbox\client\message_queue.pyc", line 311, in _wrapped
    File "dropbox\client\main.pyc", line 6170, in _init_components_for_account
    File "dropbox\client\main.pyc", line 6094, in create_sync_engine
    File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
    File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 251, in __init__
    File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 261, in __init__
    File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 189, in __init__
    File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
    File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
    File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
    File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
    fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtSetBasicInformation syscall: new handle |>> ACCESS_DENIED |>> Permission denied"

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Could you temporarily disable any antivirus or firewall you may have running on your computer and let us know if you're still getting the same error jen1147?

      • Vitor_Amorim's avatar
        Vitor_Amorim
        Explorer | Level 4
        4 years ago

         

        Hi!

         

        I have the same error message when Dropbox starts. I've tried all proposed solution without any success, including disabling Windows Defender.

         

        I have Dropbox folder in another drive, not the default location but all permissions seem to be OK. This drive is a mounted VeraCrypt drive and I have this same setup in 2 PC for several years without issues. Now, only one of them has this problem (it's a recent issue for me).

         

        If I restart Windows than Dropbox starts OK but after some time it gets stuck synching files. If I close Dropbox from the system tray and then start the app it displays that error message pointing to usually permissions error but I think my case may be different because my error file differs a bit from other users as you can see in the last lines below....

         

        Any thoughts? I'm starting to think about replacing Dropbox after so many years of great experiences...

         

        Thank you!

         

         

        bn.BUILD_KEY: Dropbox
        bn.VERSION: 155.4.5495
        bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
        bn.is_frozen: True
        machine_id: a060b326-d9d3-4c59-85fb-ed008080cb86
        pid: 12928
        cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        HOME: None
        appdata: 'C:\\Users\\vitor.amorim\\AppData\\Local\\Dropbox\\instance1'
        real_path='C:\\Users\\vitor.amorim\\AppData\\Local\\Dropbox\\instance1'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        dropbox_path: 'Z:\\Dropbox'
        real_path='Z:\\Dropbox'
        mode=0o40555 uid=0 gid=0
        parent mode=0o40555 uid=0 gid=0
        sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
        mode=0o100777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\155.4.5495\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
        real_path='C:\\Program Files (x86)\\Dropbox\\Client\\155.4.5495\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
        not found
        parent not found
        TMP: C:\Users\VITOR~1.AMO\AppData\Local\Temp
        TEMP: C:\Users\VITOR~1.AMO\AppData\Local\Temp
        tempdir: 'C:\\Users\\VITOR~1.AMO\\AppData\\Local\\Temp'
        real_path='C:\\Users\\vitor.amorim\\AppData\\Local\\Temp'
        mode=0o40777 uid=0 gid=0
        parent mode=0o40777 uid=0 gid=0
        Traceback (most recent call last):
        File "dropbox\client\main.pyc", line 828, in wrapper
        File "dropbox\client\main.pyc", line 6646, in finish_dropbox_boot
        File "dropbox\client\message_queue.pyc", line 311, in _wrapped
        File "dropbox\client\main.pyc", line 6170, in _init_components_for_account
        File "dropbox\client\main.pyc", line 6094, in create_sync_engine
        File "dropbox\sync_engine_boundary\factory.pyc", line 225, in make_sync_engine
        File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 251, in __init__
        File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 261, in __init__
        File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 189, in __init__
        File "dropbox\fs_api\lifecycle.pyc", line 192, in __init__
        File "dropbox\fs_api\lifecycle.pyc", line 206, in _create_thin_client
        File "dropbox\fs_api\fs_api_adapter.pyc", line 50, in __init__
        File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
        fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> File not found"

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