Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

D P's avatar
D P
Collaborator | Level 8
8 months ago

Default sync state for new files: "Available offline" is not working on the Dropbox desktop app

Starting a new discussion because the last one (titled: "Make available offline" is not working for me") was suddenly closed to replies, without a successful resolution. In Options, I set the Defau...
desktop
Mac
sync
Bonnie K.4's avatar
Bonnie K.4
Collaborator | Level 9
2 months ago

Any solution to this??

I just got a new Windows 11 laptop, when I first set up my Dropbox account I set it to have everything online only since I have several TBs of data. Then I went into setting to select which folders I want offline and on my hard drive, which is around 300gb. The problem is I want ALL NEW files uploaded to those folders to be available offline and have the green checkmark and yet even though I have that setting selected, every single new file I upload has the grey icon and is online only. This is a PITA to have to do each file individually.

It was working perfectly fine in Windows 10!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Sorry to see that you're having an issue with this feature, Bonnie K.4.

Would you mind sending me a screenshot of the setting for new files added to your account from the "sync" tab in your Dropbox app preferences and a screenshot of how your files appear in the Dropbox folder?

Which version of the Dropbox app are you using?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!