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Desktop App - Selective Sync not showing all folders
We have a lot of files on our company Dropbox account. So much that we absolutely can't have our entire library indexed let alone synced. For this reason, the 'Selective Sync' tool in the desktop a...
UPDATED
mesch, RoniDMC, NYCTech12345, MattMc Dropbox notified me they rolled out an app update. Please click the app icon on the system tray, click you profile image, then select "Quit". (Windows - sorry I don't know the routine for Mac), then restart the app. Our 'invisible' projects are now visible.
Ticket #23441006
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi there, RoniDMC, thanks for posting here!
The workaround we have at the moment, is to use the Dropbox website to access your files.
Keep in mind that some users have reported the issue resolves after signing out and back into the Dropbox app, but this might not be applicable in every single device, or case.
I hope this helps!
Hi Megan,
I attempted signing out and then signing in again and this unfortunately just made my situation worse as previous folders that were listed under Selective Sync are now missing. I hope this is a high priority bug Dropbox is looking at fixing as this will impact productivity for me and my team until functionality is restored.
My company has to much to use the web version. the selective sync is how we keep our projects organized. Most folders show, but of course the ones we need to sync are not.
- Jay
Hi MattMc, just for clarification, are you using a Windows or Mac device?
Could you give an example of a folder that isn't appearing in the selective sync window? A screenshot of this (while hiding any sensitive details) would be great.
Everyone here seems to be having the same issue and no meaningful advice has come from Dropbox. This is causing major workflow disruption for our company. It's now been over a week since I first reached out and I'm still in the dark. The only suggestions any of Dropbox's staff has made have been (1) Delink/Relink Dropbox, and (2) use the web version. These are not solutions. We have over 100TB with your company and the inability to resolve this issue is forcing us to consider other options for storage.
