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Desktop App - Selective Sync not showing all folders
We have a lot of files on our company Dropbox account. So much that we absolutely can't have our entire library indexed let alone synced. For this reason, the 'Selective Sync' tool in the desktop a...
UPDATED
mesch, RoniDMC, NYCTech12345, MattMc Dropbox notified me they rolled out an app update. Please click the app icon on the system tray, click you profile image, then select "Quit". (Windows - sorry I don't know the routine for Mac), then restart the app. Our 'invisible' projects are now visible.
We have the same issue, though a smaller set of files. There are older threads on these 'missing folders in Selective Sync' over the years on this community forum -- but I am thinking something is up with their servers right now (it's 3/18/24). This just started happening to us yesterday on two systems[!]
I've used Dropbox for years, but this issue of not seeing folders when setting up Selective Sync is serious. Wish we'd get a straight answer and some transparency here if it's actually a wider issue.
I have a small startup (and am co-founder / CTO). This kind of thing should not happen in a cloud backup solution. We're backing up to AWS just in case -- slow, but we will not lose data.
Un-installing / re-installing doesn't work, btw.
Any help for a recognized solution -- and an explanation from Dropbox support -- would be greatly appreciated!
Thanks!
I totally agree - I'm losing confidence in the Dropbox backup system. I too have thought about backing everything up to OneDrive "just in case" but like you said it's so time consuming. I'll give it a little time but if an update/fix doesn't come in the near future I will be forced to find a different workflow. Which is a shame because I really like Dropbox!
