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Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
2 years ago
Solved

Desktop App - Selective Sync not showing all folders

We have a lot of files on our company Dropbox account.  So much that we absolutely can't have our entire library indexed let alone synced.  For this reason, the 'Selective Sync' tool in the desktop a...
desktop
dropbox business
sync
  • Contoured_TL's avatar
    Contoured_TL
    2 years ago

    UPDATED

    mesch, RoniDMC, NYCTech12345, MattMc  Dropbox notified me they rolled out an app update.  Please click the app icon on the system tray, click you profile image, then select "Quit". (Windows - sorry I don't know the routine for Mac), then restart the app.  Our 'invisible' projects are now visible.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi MattMc, just for clarification, are you using a Windows or Mac device? 

 

Could you give an example of a folder that isn't appearing in the selective sync window? A screenshot of this (while hiding any sensitive details) would be great.

Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
2 years ago

Everyone here seems to be having the same issue and no meaningful advice has come from Dropbox.  This is causing major workflow disruption for our company.  It's now been over a week since I first reached out and I'm still in the dark.  The only suggestions any of Dropbox's staff has made have been (1) Delink/Relink Dropbox, and (2) use the web version.  These are not solutions.  We have over 100TB with your company and the inability to resolve this issue is forcing us to consider other options for storage.

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