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Forum Discussion

Contoured_TL's avatar
Contoured_TL
Helpful | Level 6
2 years ago
Solved

Desktop App - Selective Sync not showing all folders

We have a lot of files on our company Dropbox account.  So much that we absolutely can't have our entire library indexed let alone synced.  For this reason, the 'Selective Sync' tool in the desktop a...
desktop
dropbox business
sync
  • Contoured_TL's avatar
    Contoured_TL
    2 years ago

    UPDATED

    mesch, RoniDMC, NYCTech12345, MattMc  Dropbox notified me they rolled out an app update.  Please click the app icon on the system tray, click you profile image, then select "Quit". (Windows - sorry I don't know the routine for Mac), then restart the app.  Our 'invisible' projects are now visible.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi MattMc, just for clarification, are you using a Windows or Mac device? 

 

Could you give an example of a folder that isn't appearing in the selective sync window? A screenshot of this (while hiding any sensitive details) would be great.

MattMc's avatar
MattMc
Explorer | Level 4
2 years ago

It is Windows 10 and 11 computers. Current version of the desktop app. In the picture you can see in Selective sync the Wave folder is missing but it shows in the online verson

 

    • RoniDMC's avatar
      RoniDMC
      Helpful | Level 5
      2 years ago

      That's the same problem I'm having and will confirm, at least on my end, that naming criteria are met. These are folders that I've not had issue in the past showing in Selective Sync now suddenly not appearing.

      • mesch's avatar
        mesch
        Helpful | Level 6
        2 years ago

        Same issue on Mac computers - missing folders in the selective sync window vs. what is actually on DropBox. Naming criteria met, no special characters.

    • MattMc's avatar
      MattMc
      Explorer | Level 4
      2 years ago

      Yes, the naming criteria is met. these are not nested folders and the ones that show up vs the ones that don't do not have special characters or long names.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey everyone!

         

        As Walter already mentioned before, we have acknowledged that this is an issue that we are aware of. 

         

        Our engineers know about this, and work on finding the best possible solution moving forward. 

         

        Once we have that info, or any additional details we'll make sure to update this thread too!

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