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Desktop App - Selective Sync not showing all folders
We have a lot of files on our company Dropbox account. So much that we absolutely can't have our entire library indexed let alone synced. For this reason, the 'Selective Sync' tool in the desktop a...
UPDATED
mesch, RoniDMC, NYCTech12345, MattMc Dropbox notified me they rolled out an app update. Please click the app icon on the system tray, click you profile image, then select "Quit". (Windows - sorry I don't know the routine for Mac), then restart the app. Our 'invisible' projects are now visible.
I've tried uninstalling and reinstalling it multiple times and the same issue persists. Is this account-based? Members on my team don't seem to have this issue.
Be prepared RoniDMC , this began affecting only a few of my team members Monday of last week, and as the week moved on more and more of my team was affected. Now it's pretty much my whole staff. No fixes from Dropbox. I'm curious to know if this is limited to Dropbox Business users...
It would be nice if Dropbox acknowledged this is a real issue (like with an e-mail to all users). I see a tendency to gaslight users in these forums (in past years when this sort of problem came up). It's clear it's a system-wide issue right now -- starting a few days ago in March 2024.
I never want my company to do this to users. If there is a problem, be transparent. Take ownership. Well, I have a start-up -- reputational risk is real with a failure early on. Dropbox is very large.
Now it's a question of how much work it is to migrate to Google Drive. What do we lose / what do we gain?
It's clear to me Dropbox has been growing its web app to be a sort of mini-office -- editing and sharing files. (I don't need that -- that's what Google Workspace is for.) Maybe not enough resources for core functionality like seamless backup, which we know and love. I hope they don't drop the proverbial ball here -- there's still time to save the day and fix this -- but pls. keep users in the loop!
