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Auto_Performance_Marketing's avatar
Auto_Performance_Marketing
Explorer | Level 4
3 years ago
Solved

Desktop app changes not syncing with online

Hey - my desktop version of dropbox is not syncing with the online version & files - is there something we're missing? Maybe an update?
desktop
sync
  • Jay's avatar
    Jay
    3 years ago

    This might help the syncing process to continue at a faster speed. If need be, you can try making a small change in that folder to see if this helps the folder to sync across.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Auto_Performance_Marketing, thanks for bringing this to our attention.

 

Do you see the Dropbox icon near the clock in the system tray or menu bar?

 

When you click that icon, what message do you see on the bottom left?

 

This will help me to assist further!

  • Auto_Performance_Marketing's avatar
    Auto_Performance_Marketing
    Explorer | Level 4
    3 years ago

    It currently says its syncing 'Social Media Content' which was recently selected to move to online-only, thinking it would solve the problem.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you check the bandwidth settings in the Dropbox desktop application to see if they are restricted in any way?

      • Auto_Performance_Marketing's avatar
        Auto_Performance_Marketing
        Explorer | Level 4
        3 years ago

        Thanks Jay

        I noticed the upload rate was limit automatically so I've altered that to "dont limit" to match the download rate.

        Status still says syncing

        Will this help?

        I am leaving at 1pm today and will respond upon my return Tuesday, otherwise thank you for your help for now!

        Kayla

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