Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Auto_Performance_Marketing's avatar
Auto_Performance_Marketing
Explorer | Level 4
3 years ago
Solved

Desktop app changes not syncing with online

Hey - my desktop version of dropbox is not syncing with the online version & files - is there something we're missing? Maybe an update?
desktop
sync
  • Jay's avatar
    Jay
    3 years ago

    This might help the syncing process to continue at a faster speed. If need be, you can try making a small change in that folder to see if this helps the folder to sync across.

NCMonsterTree's avatar
NCMonsterTree
Explorer | Level 4
2 years ago

Hi, new to dropbox and to dropbox business.

 

I installed dropbox app on my desktop and proceeded to modify the file organization and make other changes (a lot of file deletions) within the team folder.  However, none of those changes are reflected at DB online.  What might be the issue?  Is it just a matter of giving it time to sync?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey NCMonsterTree, thanks for posting to the Dropbox Community!

     

    I would suggest first checking the sync status of the app, to make sure it's done syncing.

     

    To do so, hover over the Dropbox icon in your system tray/menu bar with your mouse.

     

    What do you see?

    • NCMonsterTree's avatar
      NCMonsterTree
      Explorer | Level 4
      2 years ago

      Well, that appears to be the problem.  Deleted an old backup file from my computer hard drive and appears to now be working.  Thank you.  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Happy to hear that, NCMonsterTree!

         

        If you come across any other issues, let us know.

         

        Have an awesome day!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!