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Auto_Performance_Marketing's avatar
Auto_Performance_Marketing
Explorer | Level 4
2 years ago
Solved

Desktop app changes not syncing with online

Hey - my desktop version of dropbox is not syncing with the online version & files - is there something we're missing? Maybe an update?
desktop
sync
  • Jay's avatar
    Jay
    2 years ago

    This might help the syncing process to continue at a faster speed. If need be, you can try making a small change in that folder to see if this helps the folder to sync across.

NCMonsterTree's avatar
NCMonsterTree
Explorer | Level 4
1 year ago

Hi, new to dropbox and to dropbox business.

 

I installed dropbox app on my desktop and proceeded to modify the file organization and make other changes (a lot of file deletions) within the team folder.  However, none of those changes are reflected at DB online.  What might be the issue?  Is it just a matter of giving it time to sync?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey NCMonsterTree, thanks for posting to the Dropbox Community!

 

I would suggest first checking the sync status of the app, to make sure it's done syncing.

 

To do so, hover over the Dropbox icon in your system tray/menu bar with your mouse.

 

What do you see?

  • NCMonsterTree's avatar
    NCMonsterTree
    Explorer | Level 4
    1 year ago

    Well, that appears to be the problem.  Deleted an old backup file from my computer hard drive and appears to now be working.  Thank you.  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Happy to hear that, NCMonsterTree!

       

      If you come across any other issues, let us know.

       

      Have an awesome day!

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