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Forum Discussion

Darren A.'s avatar
Darren A.
New member | Level 2
10 years ago
Solved

Desktop app is syncing some files forever

Hi All,   A week or so ago dropbox got stuck syncing. Says syncing 42 files, forever. Some files are being synced, but others arent. I reinstalled software, I relinked the account. Nothing has wo...
sync
  • madhatterts's avatar
    madhatterts
    10 years ago
    13.4.21 seems to have worked for me on Win 7. The DropBox support people did respond and we're asking questions but since it seems to be working now I'm happy.
  • steffen_le's avatar
    steffen_le
    10 years ago
    I think I found the problem on my machine. But there must be a bug. The problem always starts when I try to rename a file. This copying and deleting the file in one stroke does not work on my Windows 10 32-bit computer. Best wishes
RouseA's avatar
RouseA
Helpful | Level 6
10 years ago

I use Dropbox to synchronise files on two computers while delevoping embedded firmware and it works brilliantly.  However, I have just added a third computer and it repeatedly gets stuck syncing.  If I unlink it then re-link it first says it is syncing 40,000+ files.  The number gradually reduces until around 15 (different each time I repeat), then stops.  The Setting menu says it is indexing 4 files.  If I modify a file on one of the other computers the number will increase, but never decreases.

 

No problems with the other computers.  All run Windows 10 64-bit.  The new computer is a Lenovo Yoga 700

tstanbur's avatar
tstanbur
New member | Level 2
10 years ago

I've been having very similar problems for several days, (Windows 7) wasting many hours with all the "fixes" suggested.

 

I've just downloaded the latest stable build 13.4.21 from here

 

https://www.dropboxforum.com/t5/Desktop-client-builds/bd-p/101003016

 

and all is now working as expected!

 

There is clearly major bugs with 12.4.22 that have affected many people - Dropbox have not acknowledged this and I'm not sure why the latest version hasn't "auto updated".

 

I hope if you update then this will fix the issue for you too.

 

Thanks,

Tom

  • steffen_le's avatar
    steffen_le
    Helpful | Level 6
    10 years ago
    I had the same problem with the beta too. I will try the version again. However, it is very disapointing that dropbox does not anwer to my support request...
    • tstanbur's avatar
      tstanbur
      New member | Level 2
      10 years ago

      Glad some of you have found this works for you too (the version I posted is a stable release, not a beta).

      • emerrill's avatar
        emerrill
        Helpful | Level 6
        10 years ago
        13.4.21 (stable) fixed it for me on Mac as well.
  • RouseA's avatar
    RouseA
    Helpful | Level 6
    10 years ago

    Thanks!  This seems to have solved the problem, but I will reserve judgement for a while to confirm it is a complete fix

  • drftr's avatar
    drftr
    Helpful | Level 5
    10 years ago

    Tom,

     

    Same thing here: 13.4.21 is working like it should!

     

    Thanks for posting the link...

     

    drftr

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