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Darren A.'s avatar
Darren A.
New member | Level 2
10 years ago
Solved

Desktop app is syncing some files forever

Hi All,

 

A week or so ago dropbox got stuck syncing. Says syncing 42 files, forever. Some files are being synced, but others arent. I reinstalled software, I relinked the account. Nothing has worked. Running Win10, dropbox version 12.4.22.

 

Any help greatly appreciated!

 

Thanks!

sync
  • madhatterts's avatar
    madhatterts
    10 years ago
    13.4.21 seems to have worked for me on Win 7. The DropBox support people did respond and we're asking questions but since it seems to be working now I'm happy.
  • steffen_le's avatar
    steffen_le
    10 years ago
    I think I found the problem on my machine. But there must be a bug. The problem always starts when I try to rename a file. This copying and deleting the file in one stroke does not work on my Windows 10 32-bit computer. Best wishes

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  • tstanbur's avatar
    tstanbur
    New member | Level 2
    10 years ago

    Glad some of you have found this works for you too (the version I posted is a stable release, not a beta).

  • emerrill's avatar
    emerrill
    Helpful | Level 6
    10 years ago
    13.4.21 (stable) fixed it for me on Mac as well.
  • tedgotsoul's avatar
    tedgotsoul
    Explorer | Level 4
    10 years ago

    13.4.21 didn't solve the issue for me..... such a bummer!

  • steffen_le's avatar
    steffen_le
    Helpful | Level 6
    10 years ago
    Now it started after reinstall working again. It again installed automatically version 12. Possibly it is a problem of the side of dropbox and they fixed it now. What still bothers me is that the support did not answer yet even if we discuss the problem endlessly. Thanks for all your help.
  • madhatterts's avatar
    madhatterts
    Helpful | Level 5
    10 years ago
    13.4.21 seems to have worked for me on Win 7. The DropBox support people did respond and we're asking questions but since it seems to be working now I'm happy.
  • steffen_le's avatar
    steffen_le
    Helpful | Level 6
    10 years ago
    Hi, I am afraid but again after a while the problem started again. Don't know what to do. Possibly I will change to onedrive...
  • steffen_le's avatar
    steffen_le
    Helpful | Level 6
    10 years ago
    I think I found the problem on my machine. But there must be a bug. The problem always starts when I try to rename a file. This copying and deleting the file in one stroke does not work on my Windows 10 32-bit computer. Best wishes
  • RevMustang's avatar
    RevMustang
    New member | Level 2
    10 years ago
    Yes, that seems to be the case for me as well. Thanks for that observation.

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