Forum Discussion

JK's avatar
JK
New member | Level 2
6 months ago

"Do not sync" option on desktop not appearing? (Mac)

I have large folders I do not want to sync — from my computer to Dropbox — but when I right click, there is no option for "Do not sync". It appears sometimes when I re-install Dropbox or if I log out...
desktop
Mac
sync
JK's avatar
JK
New member | Level 2
6 months ago

Hi Hannah​, worked on those steps but.... unfortunately still the same :(

Really puzzling... not sure what else I could do!? Really is very helpful to be able to not sync certain folders that are huge in size...  

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    I completely understand where you're coming from, JK, and we're going to get to the bottom of this one way or another.

    Can you also try these steps and let me know what happens?

    • Click System Settings > Privacy & Security
    • Click Extensions.
    • Click Finder extensions.
    • Only check Dropbox finder integration.
    • Close the window.
    • Click the Apple logo.
    • Click Force quit.
    • Click Finder.
    • Click Relaunch.
    • JK's avatar
      JK
      New member | Level 2
      6 months ago

      Hi Hannah​ — thanks for these steps. I have just tried. The "Dropbox finder integration" was the only available selection in "Finder extensions". I unchecked, relaunched Finder, and then went to redo the steps to check it, and relaunched finder. Still the same. Then I tried to restart the computer. Still the same... :( 

      I will try to update my MacOS now (there's a Ventura update). Maybe I could try to update to Sequoia if it still doesn't work... but I think this issue was happening even before I upgraded to Ventura... very strange indeed...

      Edit: I've tried updating Ventura, but still the same...

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