Forum Discussion

JK's avatar
JK
New member | Level 2
6 months ago

"Do not sync" option on desktop not appearing? (Mac)

I have large folders I do not want to sync — from my computer to Dropbox — but when I right click, there is no option for "Do not sync". It appears sometimes when I re-install Dropbox or if I log out...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey JK! I’ve gone ahead and logged a new ticket for you. 

Please reply back to me directly from your email address and we’ll look into this further.

JK's avatar
JK
New member | Level 2
6 months ago

Hi Nancy​ , thanks. I tried to reply directly from my gmail, but I got an error message from Gmail about how they can't send the email to the Dropbox email address.... 

Just letting you know, in hopes you could still follow up with the missing "Do not sync" issue!

Grateful for your help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey JK, happy Monday! 

    I was able to locate the ticket number my colleague opened for you. 

    It seems you've successfully replied back to Nancy. She'll start working on the case as soon as possible. 

    In the meantime, if you need something else, please let me know and I will be more than happy to help every step of the way. 

    • JK's avatar
      JK
      New member | Level 2
      4 months ago

      Hi there,

      For a while the issue was solved as it seems like the "Do Not Sync" option moved up to above "Move to Bin".

      However I still sometimes don't see "Do Not Sync" at this menu area... as shown in the screenshots below (one with, and one without). 

      Wondering why this is... :/ 

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hey JK, I checked and it seems that you tried creating a new email, but it ended up on our unmonitored inbox. 

        I just sent you a new email. Can you reply back to me, and we'll take it from there. 

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