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Forum Discussion
Don't have an option to 'Make folders available offline'
Following a recent update, folders are now only available online and have lost the ability to select offline. This used to be possible by right clicking on the Dropbox folder on my PC or an individua...
Hi.
I'm on a basic plan....and always have been.
The syncing icon is a green circle with a green tick, compared to the solid green circle with a white tick I used to get previously, and of course cannot now view PDF thumbnails. This change happened after I received a pop up notification in the task bar advising Dropbox was updating, which I've never seen before as normally just updates in the background. I've used Dropbox for many years but is the first time I've encountered this issue!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey rduff, thanks for the additional info here.
Can you please hover over your Dropbox icon and let us know what the sync status and version of the app is at the moment?
Status is up to date and version is 186.3.6141
- Hannah
Thanks for the update.
It's strange that you previously could make your files available offline/online-only and now you can't.
Have you restarted the Dropbox app or your computer since this started happening?
I have literally tried everything...deleting and reinstalling the software, logging out and signing back in and even installed a fresh version of Windows. So looks like I've had the benefit of paid for features for several years that shouldn't have been included with a basic plan. How can you explain that?
