Forum Discussion

rduff's avatar
rduff
Explorer | Level 4
3 years ago

Don't have an option to 'Make folders available offline'

Following a recent update, folders are now only available online and have lost the ability to select offline. This used to be possible by right clicking on the Dropbox folder on my PC or an individua...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey rduff, thanks for the additional info here.

 

Can you please hover over your Dropbox icon and let us know what the sync status and version of the app is at the moment?

rduff's avatar
rduff
Explorer | Level 4
3 years ago

Status is up to date and version is 186.3.6141

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update.

     

    It's strange that you previously could make your files available offline/online-only and now you can't.

     

    Have you restarted the Dropbox app or your computer since this started happening?

    • rduff's avatar
      rduff
      Explorer | Level 4
      3 years ago

      I have literally tried everything...deleting and reinstalling the software, logging out and signing back in and even installed a fresh version of Windows. So looks like I've had the benefit of paid for features for several years that shouldn't have been included with a basic plan. How can you explain that?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hmm, is it possible that you were previously using Dropbox for S Mode (currently Dropbox Lite) or that you were on a paid plan?

         

        Can you send us some screenshots showing your sync icons and the options you see when you right-click on a file?

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