Forum Discussion

rduff's avatar
rduff
Explorer | Level 4
3 years ago

Don't have an option to 'Make folders available offline'

Following a recent update, folders are now only available online and have lost the ability to select offline. This used to be possible by right clicking on the Dropbox folder on my PC or an individua...
desktop
sync
rduff's avatar
rduff
Explorer | Level 4
3 years ago

I have literally tried everything...deleting and reinstalling the software, logging out and signing back in and even installed a fresh version of Windows. So looks like I've had the benefit of paid for features for several years that shouldn't have been included with a basic plan. How can you explain that?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hmm, is it possible that you were previously using Dropbox for S Mode (currently Dropbox Lite) or that you were on a paid plan?

 

Can you send us some screenshots showing your sync icons and the options you see when you right-click on a file?

  • rduff's avatar
    rduff
    Explorer | Level 4
    3 years ago

    Hi again

    No...I've never used Dropbox for S Mode or had a paid plan. 

    Not sure how to take screenshots of system pages so have attached photos instead.

    Three comments :

    1. You will note that the main Dropbox folder in My Computer/Users is marked as sync pending...which may or may not be relevant.

    2. The date refers to the last time I installed the desktop app software.

    3. I don't know why files backed up online are also using 1.56GB of hard disc space ...in which case why can't they be accessed offline?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the screenshots, rduff.

     

    Just to check, when you right-click on a file in your Dropbox folder and then click on "show more options", no Dropbox options appear there, right?

  • rduff's avatar
    rduff
    Explorer | Level 4
    3 years ago

    No...there are two options as per the attached   

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for confirming, rduff.

     

    Can we send you an email, so we can investigate this further?

  • rduff's avatar
    rduff
    Explorer | Level 4
    3 years ago

    Yes...no problem.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks! I just emailed you, so we'll continue there.

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