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kevanc's avatar
kevanc
New member | Level 2
7 years ago
Solved

Don't see 'sync now' option to prioritise which files sync first

I have a personal dropxox account and am on Mac OS Mojave 10.14.4. I am syncing a large number of files and want to prioritise some larger files first. According to this article https://help.dropbox....
sync
  • Walter's avatar
    Walter
    6 years ago

    Hi -X-ARCH & UnkleRukus!

    Sorry to not have provided this information before but if you have a Dropbox Plus, Professional, or Business account, you can prioritize a file to sync ahead of others syncing with the Dropbox app on your computer. 

    Note: You can’t prioritize folders or package files at this time. 

    In case you'd like to log a feature request for a similar functionality for folders, the 'Share an Idea' section of our Community is the right place. Here's a direct link:

    https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000

    I hope this clears things up a tad and I'm always around if you have any more questions!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for getting back to me, LABANA MUSIC. 

I'd be more than happy to look into this with you a bit more in-depth, so I've sent you a ticket to the email address associated with your Community profile. 

When you have the chance, please check your inbox for my latest message and we'll take it from there. 

Looking forward to hearing back from you!

  • trashcan's avatar
    trashcan
    New member | Level 2
    7 years ago

    Both business and personal (paid) accounts. Dropbox --> Sync Now is not an option when right-clicking. Have checked against all the info in this thread as well as the FAQ article. Running latest dropbox version. What gives? Thanks

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi trashcan, thanks for checking in with us.

    Out of curiousity, could you please let us know what your Dropbox icon (that's next to your computer's clock) reads when you hover over it?

    Keep us posted!

  • trashcan's avatar
    trashcan
    New member | Level 2
    7 years ago

    see attachmentgarbage.png

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for getting back to me, trashcan. 

    I've followed up with a ticket to the email address connected to your Community profile, so when you have the chance, check your inbox and we'll take it from there. 

    Cheers!

  • Joshiiwasan's avatar
    Joshiiwasan
    New member | Level 2
    7 years ago

    Untitled.pngHello, I too do not see the Sync Now option when I right click on my files. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sorry to hear about this Joshiiwasan.

    If this is happening for files indeed (and not folders), I'd really like to look into it. Can you send me a screenshot of the options you get when you right click on files that reside in your Dropbox folder?

    Thanks! 

  • -X-ARCH's avatar
    -X-ARCH
    New member | Level 2
    6 years ago

    Hi Walter, Is this for files being uploaded only?

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