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Laura__'s avatar
Laura__
New member | Level 2
2 years ago
Solved

Transcript no option to download or export

Hi there 

 

I have been sent a film in Dropbox. I am able to view the autogenerated CC transcript of the film, and it looks pretty accurate.

I would like to download this transcript and then pair it with the film for offline viewing, as a SRT or something.

 

However, when I follow the steps to download / copy the transcript it is not working.

 

has this feature been removed ? I followed the instructions as listed here :

 

 

https://help.dropbox.com/view-edit/dropbox-replay-video-transcription#:~:text=Copy%20entire%20transcript.-,How%20to%20download%20your%20transcripts%20in%20Dropbox%20Replay,Download%20transcript%20as:

 

How to download your transcripts in Dropbox Replay

To download your video or audio transcript:

  1. Log in to replay.dropbox.com.
  2. Open the video or audio file you added a transcript to.
  3. In the Transcript sidebar, click “…” (ellipsis) in the upper right. 
  4. Download transcript as: 
  • srt file
  • vvt file
  • Plain text

 

Could someone help me out with a work around or suggest what I might be doing wrong?

Cheers:)

 

 

 

Download
  • FilipDBX's avatar
    FilipDBX
    2 years ago

    Hi Laura,

    Thank you for sending the screenshot! It seems you're viewing the transcript directly in Dropbox, and unfortunately, that interface doesn’t offer a transcript download option.

    Just a heads-up, Dropbox Replay is a separate product from Dropbox, and this forum is dedicated to Replay support.

6 Replies

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  • FilipDBX's avatar
    FilipDBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Laura, thanks for reaching out! You should see an option to download transcripts within the Transcript sidebar. I've attached a screenshot to show you exactly where it's located. Please feel free to let us know if you encounter any difficulties downloading the transcripts.


  • FilipDBX's avatar
    FilipDBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Laura,

    Thank you for sending the screenshot! It seems you're viewing the transcript directly in Dropbox, and unfortunately, that interface doesn’t offer a transcript download option.

    Just a heads-up, Dropbox Replay is a separate product from Dropbox, and this forum is dedicated to Replay support.

  • Laura__'s avatar
    Laura__
    New member | Level 2
    2 years ago

    Hi !

    It all makes sense now 🙂

    Thank you.

    Laura

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Laura__ , I am glad to hear you got the transcript for the film downloaded successfully, thanks to FilipDBX 's amazing assistance 🤓. 

    I'm Theresa, a Community Manager here at Dropbox👩‍💻.
     
    I'm really interested in learning about the innovative and creative ways people, like yourself, utilize Dropbox in their workflows. If you're open to sharing, I'd love to hear how you maximize Dropbox for film or videography projects 🤗.
     
    I’m always on the lookout for unique workflows and effective strategies, and it’s possible we might be able to provide you with some tips to further enhance your experience 🙌✨. 
     
    Looking forward to hearing your Dropbox story!
     
    T 🎃 

     

    (Dropbox Community Manager)

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