Forum Discussion

Kira0418's avatar
Kira0418
Explorer | Level 3
3 years ago

Dropbox文件打不开，一直在同步中，无法完成同步 (syncing can't be completed)

右下角Dropbox应用显示蓝色同步中状态，但文件一直同步不了，文件大小仅77kb，请问如何解决？ Dropbox版本号173.4.6706，系统是win11，网络一切正常 -------------- The Dropbox application in the lower right corner shows a blue syncing status, but the file ha...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Kira0418, sorry to hear about this.

 

Could you update the app's version from this page directly and let us know if this persists?

 

If  it does, please send us a screenshot so that we can have a look too.

 

Thanks!

 

---

 

嘿@Kira0418，很遗憾听到这个消息。

 

您能否直接从此页面更新应用程序的版本，如果问题仍然存在，请告诉我们？

 

如果是这样，请将屏幕截图发送给我们，以便我们也可以查看。

 

谢谢！

Kira0418's avatar
Kira0418
Explorer | Level 3
3 years ago

提示下载完毕，但依旧无法打开文件

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    感谢您提供屏幕截图 Kira0418！

     

    您能否从您的 Dropbox 应用程序上传一个小文件，然后让我知道它是否出现在 https://www.dropbox.com/home 上？

    -----------------

    Thanks for the screenshots, Kira0418!

     

    Can you please upload a small file from your Dropbox app and let me know if it appears on https://www.dropbox.com/home afterwards?

     
    • Kira0418's avatar
      Kira0418
      Explorer | Level 3
      3 years ago

      Nancy 你好，

      当我重启电脑并重启Dropbox应用程序后，刚刚的测试文件成功上传了，但我仍然打不开其他文件

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        嘿@Kira0418，感谢您让我们更新。

         

        尝试同步的 PowerPoint 文件是否已完成同步？

         

        您无法打开什么样的文件？

         

        在尝试打开它们时，您是否收到某种错误消息？

         

        -------------

         

        Hey Kira0418, thanks for keeping us updated.

         

        Did the PowerPoint file that was trying to sync finish syncing?

         

        What kind of files are you not able to open?

         

        And are you getting some kind of error message, when trying to open them?

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