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dimalique's avatar
dimalique
Helpful | Level 6
6 years ago

Dropbox asks if I want to remove a document right after I save it

For the last couple of days, whenever I have saved a Photoshop or an Illustrator document to Dropbox, I have received a pop-up message right afterwards that says: "Remove "name of document" from yo...
desktop
Error Messages
sync
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

I understand what is going on now! :slight_smile:

Thanks for posting this screenshot Dimalique. 

So, this message is a security notification that informs you, that dragging a file out of the local Dropbox folder, will sync as a deletion of this file for all of your devices and the Dropbox cloud. 

The file will still exist in the location that you will drop it. Outside of Dropbox. Did you try to move this file out of your local Dropbox folder? 

Get back to me with any questions or concerns. 

dimalique's avatar
dimalique
Helpful | Level 6
6 years ago

Hi! I just want to see if I have this right. When I open an Adobe file from my Dropbox folder on my local machine, make changes, and press save, Dropbox believes I'm dragging that file out of the local Dropbox folder and wants to delete it from all other folders? I'm not changing the folder in which I am saving the document. I'm simply saving the changes I have made to the file itself.

dimalique

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for clarifying that.  I thought you were moving the file out to edit it for some reason.:hear_no_evil:

    This is an unexpected behavior that I really want to investigate and help with. Sending you an email right now. If you can record a screenscast for me, I would be grateful. 

    To create a screencast  on Windows please follow the steps below:
    1. Open “Problem Steps Recorder” by clicking the Start button and then typing psr.
    2. Click Start Record and replicate the steps to show your problem
    3. Once you’ve replicated the steps, click Stop Record
    4. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension)

    Thank you for your patience. We'll get to the bottom of this. 

    • dimalique's avatar
      dimalique
      Helpful | Level 6
      6 years ago

      OK. Will send this as soon as I can.

      dimalique

    • BPET's avatar
      BPET
      New member | Level 2
      6 years ago

      Hi Fiona,

      I'm experiencing the same problem as dimalique. Started about a week ago.

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hello BPET.

        Thanks for adding your experience to this discussion. At your service! :slight_smile:

        To help you the best way possible I will need the following. 

        1. Please let me know if you are getting this issue with a specific file type or with all filetypes? 
        2. The version of your Dropbox desktop application. 
        3. A screenshot of the error message you see. 

        Once I have this information, I can create a ticket for you, if this is OK with you. 

        Thank you!

    • ComposerCub's avatar
      ComposerCub
      New member | Level 2
      6 years ago

      Hi, I'm having the same issue with this error messsage. I only get it while working within Finale and .musx files. Attached is the PSR log showing the message.

      I have Dropbox 88.4.172 desktop application

      Win 10 Home 1809

      ~Jamison Forge

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thank you all for reporting.

        Please create a ticket with us here and get back to me in this thread with your ticket numbers. I will take over and work on your cases with our team. 

        Thanks! 

         

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