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Forum Discussion
Dropbox asks if I want to remove a document right after I save it
For the last couple of days, whenever I have saved a Photoshop or an Illustrator document to Dropbox, I have received a pop-up message right afterwards that says:
"Remove "name of document" from yo...
Fiona
Dropbox Staff
Dropbox StaffThanks for clarifying that. I thought you were moving the file out to edit it for some reason.:hear_no_evil:
This is an unexpected behavior that I really want to investigate and help with. Sending you an email right now. If you can record a screenscast for me, I would be grateful.
To create a screencast on Windows please follow the steps below:
1. Open “Problem Steps Recorder” by clicking the Start button and then typing psr.
2. Click Start Record and replicate the steps to show your problem
3. Once you’ve replicated the steps, click Stop Record
4. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension)
Thank you for your patience. We'll get to the bottom of this.
Hi Fiona,
I'm experiencing the same problem as dimalique. Started about a week ago.
- Fiona
Hello BPET.
Thanks for adding your experience to this discussion. At your service! :slight_smile:
To help you the best way possible I will need the following.
- Please let me know if you are getting this issue with a specific file type or with all filetypes?
- The version of your Dropbox desktop application.
- A screenshot of the error message you see.
Once I have this information, I can create a ticket for you, if this is OK with you.
Thank you!
Hi, it happens with Excel files. version 88.4.172.
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