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Forum Discussion
Dropbox asks if I want to remove a document right after I save it
For the last couple of days, whenever I have saved a Photoshop or an Illustrator document to Dropbox, I have received a pop-up message right afterwards that says:
"Remove "name of document" from yo...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi all!
I wanted to clear this up a tad and let you know that the message you are seeing is a feature of our desktop application.
This message is a system warning that lets you know an unsupported action was being performed (usually by a 3rd party app) and helps prevent unexpected consequences from this action.
If you have feedback about this feature, you can let me know here and I'll make sure to pass it over to the developer team.
Thanks for the info Walter.
I do appreciate this feature. These are confusing false positives though--we ask a program to save (or it autosaves), and we get a scary notification that something important is being permanently deleted. I know the intentions are good, but the customer experience is pretty poor in this common use case. And the solution is equally poor: disable sync, which isn't an option for me since I have editors and IDEs always open, or disable the feature entirely.
I don't know what the technical constraints are, but asking Dropbox to trust specific applications would be ideal here, so I can whitelist my editors and IDEs to perform these common actions on my behalf, but still get the notification otherwise. At the very least, a note about this scenario in the popup window would be helpful so that users could understand that it's often not as scary as it sounds.
