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PTB_9's avatar
PTB_9
Explorer | Level 3
4 years ago
Solved

DropBox creates duplicate screenshots on the app.

#MacOS - when I take a partial screenshot on my Macbook (CMD+Shift+4), it seems DropBox creates duplicate copies of the same screenshot. Sometimes I get 2 or 3 dups, other times there are up to 5 dup...
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  • Jay's avatar
    Jay
    4 years ago

    Hi PTB_9< if you disable the screenshot feature in the desktop app, and then take a screenshot, does the same issue occur?

     

    What about when you quit the Dropbox desktop application completely?

PTB_9's avatar
PTB_9
Explorer | Level 3
4 years ago

Hey Hannah!

So, I'm o.k. if we continue to troubleshoot why Dropbox is creating multiple screenshot files on my MacBook Pro when that checkbox is checked in DB settings. But, I'm also satisfied with the solution to manually point the screenshots to DB folder (without the checkbox checked). If you are willing to spend more time on troubleshooting this issue, I am too. What additional information or steps do you need from me to proceed? 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi PTB_9, can we try one more thing?

 

If you take a normal full screenshot (you can do this by pressing cmd+shft+3), do you still notice the same behavior? 

  • PTB_9's avatar
    PTB_9
    Explorer | Level 3
    3 years ago

    Hi Megan,

    So, before doing the following steps below, it didn't matter if I took a complete or partial screenshot (CMD+Shift+3 or CMD+Shift+4) - DB still created multiple copies of the same shot. 

    I went on the DB download website and actually downloaded the "Offline installer (Apple Silicon)", ran the download .dmg file on my Mac and viola! I went into the app (v162.4.5419), re-checked the box to "Share screenshots and screen recordings using Dropbox" and now it seems to be working fine, no duplicate files being created. I will monitor my DB screenshots and let you all know if it happens again. Let me know if you'd like me to try anything else.

    Thanks again for your time and responses.

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