Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

nraihani's avatar
nraihani
Helpful | Level 5
3 months ago

Dropbox desktop app is syncing to cloud but not to local Dropbox folder

Application Affected Dropbox App Device Macbook Air  Operating System/Browser (if using the web) Sequoia 15.6.1 (24G90) Dropbox App Version (if using the app) 231.4.5770 Question or Issue ...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for the update, nraihani​!

Just to clarify again, are you updating the files in question from dropbox.com or your iMac, but then they don't sync to your MacBook, even though the app says that it's "up to date"?

Also, regarding the file in the screenshot, what happened exactly? Was it edited on another device and although it appears as synced on the MacBook, the updates haven't synced?

Sorry to ask all these questions, I just want to make sure I haven't misunderstood anything. :)

nraihani's avatar
nraihani
Helpful | Level 5
3 months ago

Hi Hannah

 

I have an iMac at work and i also have a macbook air. I am working on the same document on the imac, which is updating to the cloud but then NOT syncing to my macbook. It appears as synced on the macbook but it is not synced. This issue does not arise in reverse: when editing on the macbook and saving to the cloud, the iMac local version updates immediately as soon as i log on. Weird. 

 

Cheers

N

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    So, you see the updates on the document on both devices if you navigate your account through the website but your edits aren't  syncing across your devices - is that right nraihani? How are you working on the file exactly? 

    Is the Dropbox desktop app 'up to date'  in your menu bar on both of your devices? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!