Forum Discussion

gordon99's avatar
gordon99
Explorer | Level 3
4 months ago

Dropbox desktop app not syncing after a Windows update

I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad.  I generally use one specific laptop (call it Dell) to make any necessary alter...
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi there, gordon99​ let's see what we can find about this! 

The first thing I'd like for you to check is if the Dell device is syncing those changes to your account online. Do you see the updated version of your files there?

While you're at it, would you mind clarifying which app version you currently have installed there, along with the app's syncing status? 

You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

I'm suspecting what you mentioned about Dropbox identifying this device as a new one after the update to be the culprit here. However, let's gather the info before we proceed with any steps. If you could also double check how many devices you have active at the moment, that'd be great. 

Keep me posted!

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