Forum Discussion

gordon99's avatar
gordon99
Explorer | Level 3
4 months ago

Dropbox desktop app not syncing after a Windows update

I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad.  I generally use one specific laptop (call it Dell) to make any necessary alter...
desktop
sync
windows
gordon99's avatar
gordon99
Explorer | Level 3
4 months ago

Hello Megan,

I think I misled you, sorry.  When I said there were no files I was referring to my own files.  There are  files which contain only Dropbox operating inf.  I have attached a screenshot of what now shows when I click on the desktop Dropbox Icon however.   I will see if I can sign in to dropbox.  Thanks again for your help.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the update and the screenshot, gordon99!

    Is this what you see if you click on the "Dropbox" option on the sidebar of your file explorer as well?

    Also, can you please click on the arrow that shows the hidden icons in your system tray, at the bottom right of your screen by the clock to see if there's a small Dropbox icon there?

    If there is one, please hover over it with your mouse and let us know what you see.

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