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gordon99's avatar
gordon99
Explorer | Level 3
4 months ago

Dropbox desktop app not syncing after a Windows update

I use the free version of Dropbox installed on three computers, two laptops with Windows 10 O/Ss and the third an iPad.  I generally use one specific laptop (call it Dell) to make any necessary alter...
desktop
sync
windows
gordon99's avatar
gordon99
Explorer | Level 3
4 months ago

Hello Hannah'

Sorry I have not replied sooner.  The situation seems to be more complicated than ever.  There is no visible or hidden Dropbox Icon in my system tray but when I simply google Dropbox and select login it seems to let me straight in.  However, it is only showing what it says are " Recent Files".

One other complication is this.  I have two email accounts, GMX which I regularly use and Gmail which I use very occasionally.  I have a Dropbox password linked to my GMX account.  I do not, to the best of my recollection, have a Dropbox account linked to  Gmail.  However, the other day, when trying maybe to download Dropbox, I was invited to log on with my google account which I clicked. Seemingly it let me in to my Dropbox account though without  my files.  Now when I try to log in to Dropbox with my GMX account it tells me the account is already used, or words to this effect.  What a mess.  I am beginning to think I should cancel my Dropbox account on all three devices  and start afresh. Is it possible to do this and then reinstall Dropbox quoting my present GMX email account and password and hence restore my Dropbox account with my files therein? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey gordon99! Hope you don’t mind the nudge. 

In case you’re still having issues with your Dropbox account, please check out Megan’s last post and reply to her questions; we’ll look into this further after that. 

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