Dropbox external drive backup stuck at backing up 1.64GB of 14TB

Hey lament, thanks for letting us know about this.

I appreciate the screenshots as well, so let's see what we can find out.

Have you tried restarting the Dropbox app or your computer ever since this started happening?

To restart the app, quit and then relaunch it from your Applications folder.

Let me know if that helps.

Hi Hannah. Yes that was the first thing I did. No it didn't help.

Hey lament, let me jump in here! 

Based on the app version that you're using (232.3.5889) it looks like you have the beta version installed instead of the stable one. That could be the culprit as to why the app is stuck syncing this number of files.

Can you try to uninstall Dropbox from your computer using these steps?

Once you do this, please access your account settings online and then toggle the Early Access setting to Off. After that reinstall the stable version using this link.

I'll be waiting for your update once you try this, to let me know if the behavior remains the same. Thanks!

Hi Megan​ 

I'm now on 231.4.5770 as you can see from the screenshot. The only difference I'm seeing is that the Dropbox menu bar icon isn't stuck in a "sync" state. Still isn't backing anything up.

The Dropbox Backup does say "Beta" in the app, even though I turned off early release in my account. 

similar problem with dropbox 232.3.5889 on windows 11 recently

problem solved by updating the app with your link 😃 233.3.4753 is stable for now

Hey lament​, thanks for the update and the screenshots.

Is the drive partitioned by any chance? 

In any case, can you please follow these steps and then click on the "choose folders" option to make sure that all your folders are checked and selected for backup?

As for you Tiffanycrea​, happy to see that you managed to resolve the issue!

If you come across it again, let us know.

Hannah​ not partitioned.

All of these folders were selected. I see the folders backed up and loose files outside of folders. I don't see anything inside the folders being backed up.

Thanks for clarifying that for us lament - much appreciated. 

Since we're going to need some account and device specific information, I just followed up via email, so have a look at your inbox for my message and we'll take it from there.