Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi jaymeetee, thanks for bringing this to our attention.

It looks like you’re running the beta version of the Dropbox desktop application.

To install our latest stable version, visit this page and switch ‘Early releases’ to Off.

Afterwards, re-download the app from here.

Keep me updated with any progress!
  • jaymeetee's avatar
    jaymeetee
    Helpful | Level 6
    4 years ago

    Jay, thanks for getting back to me. Yes I remember switching to the 'early releases' nearly ten years ago when I was having trouble syncing more than 100k files (back in the days when this was a limitation). I have flicked the switch, installed the new (old) stable version (138.4.2392) and Dropbox is re-indexing everything. Once that's complete I shall reboot and let you know if things are better. Thanks again for your help, James

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi jaymeetee, I am glad to see Jay could help you with this! 

      If you need anything, you know where to find us. 
      • jaymeetee's avatar
        jaymeetee
        Helpful | Level 6
        4 years ago

        Hi Jay and Megan,

         

        Thanks again for your support. Sadly the new (old / stable) version of Dropbox (138.4.2392) did not fix this issue. I allowed a full re-index, then rebooted but It still takes seconds (and two appearances of the Windows wait ring) to move up or down a folder in my Dropbox. Any other ideas? Thanks again for your help.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!