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jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi jaymeetee, I am glad to see Jay could help you with this! 

If you need anything, you know where to find us. 
jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Hi Jay and Megan,

 

Thanks again for your support. Sadly the new (old / stable) version of Dropbox (138.4.2392) did not fix this issue. I allowed a full re-index, then rebooted but It still takes seconds (and two appearances of the Windows wait ring) to move up or down a folder in my Dropbox. Any other ideas? Thanks again for your help.

  • jaymeetee's avatar
    jaymeetee
    Helpful | Level 6
    4 years ago

    I just tested a theory by killing the Dropbox process; File manager navigations is still very slow. This makes me think that the issue is down to the Windows 11 upgrade and probably nothing to do with Dropbox. I'll try asking my question on the MS forum and I'll report back if there is a solution.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      Hi jaymeetee, that's what I was about to suggest myself too. 

      I think it'd be wise to check in with Microsoft. 

      Let me know if you have any other questions.
    • Tom01's avatar
      Tom01
      Explorer | Level 4
      4 years ago

      Hi @jaymeetee,

       

      I upgraded to Windows 11 yesterday and had the exact same experience. Please let me know how you go with MS.

       

      Cheers

      • jaymeetee's avatar
        jaymeetee
        Helpful | Level 6
        4 years ago

        I reported this issue to Microsoft via the 'Feedback Hub' app about 24 hrs ago (https://aka.ms/AAfbwsp) but, perhaps unsurprisingly, not heard anything yet. I've also been scouring the web for other solutions and the general consensus appears to be that it is a bug identified in an early beta of Windows 11 that was only partially fixed prior to release. This doesn't explain why there isn't a huge uproar about performance more generally (perhaps only a select few are affected). Microsoft themselves do not list this as a recognised bug on the Feedback Hub yet. I suspect the more people that report this to MS, the more chance there is of action so feel free of booting up that app and logging a bug too. One thing I have noted is that, while performance is laggy across the board, the performance of my Dropbox folder is noticeably worse. Will keep reporting back if there's any news!

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