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Forum Discussion

jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
jlinck's avatar
jlinck
Helpful | Level 5
4 years ago

Not for me. OneDrive, Box just fine. Only issues is in Dropbox. Both Windows 10 and Windows 11

kfn's avatar
kfn
Explorer | Level 4
4 years ago

FWIW, I am having the same problem, only on my new laptop with Windows 11. I have two other laptops running everything else the same, except on Windows 10, and they are fine. No problems with One Drive, just Dropbox in File Explorer. Guess I'll report to MS as well!

  • jlinck's avatar
    jlinck
    Helpful | Level 5
    4 years ago

    My issue went away. No idea why. I didn't use dropbox for about a week (used the Dropbox Windows App, which is ok, but not all the functionality I need). Then one day it just started working. No updates came in, no notes from dropbox. Mystery to me.

  • liffeyd's avatar
    liffeyd
    Explorer | Level 4
    4 years ago

    Same here. DropBox takes 25 to 28 seconds to open a folder. GoogleDrive and OneDrive are both instant.

     

    I have tried the "revert to explorer from Windows 10" suggestion with no success. My machine is fully up to date.

     

    A laptop running windows 10 has no issue.

     

  • ray5640's avatar
    ray5640
    Explorer | Level 4
    2 years ago

    I want to fix it.... I am suffering the same issue.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ray5640, what steps have you performed so far to resolve this behavior on your device?

  • ray5640's avatar
    ray5640
    Explorer | Level 4
    2 years ago

    Jay 

     

    I updated to the latest version of Dropbox, which is listed below.

    Hardware

    CPU 12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz
    RAM 16.0 GB (15.7 GB usable)

     

    Windows

    Windows 10 Pro
    Version 22H2
    OS build 19045.3930

     

    Dropbox

    192.4.4605

     

    This is my PC's spec and Dropbox version.

     

    I don't have iCloud in my computer.

     

    Thank you.

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