Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
Ricky55's avatar
Ricky55
New member | Level 2
4 years ago
Dropbox have been aware of this issue since Windows 11 launched in October 2021. I've dealt with them regarding this issue via our company support and they still haven't found a solution. I have tried on 3 separate desktop computers, all very high spec and on all three machines Dropbox is completely unusable. My Surface laptop is the only machine that seems to work correctly with Dropbox. Its not just the Dropbox folder, it's the entire Windows Explorer. It literally takes nearly a minute to display the files. I am now forced to sync Dropbox once a week. Dropbox please get this sorted it's a joke.

Running latest version of Dropbox and my system is fully updated with the latest Windows updates.

I'm actually moving back to MacOS as I can't put up with this any longer.
.
  • Tom01's avatar
    Tom01
    Explorer | Level 4
    4 years ago

    Hey all.

     

    I have reverted back to windows 10 with a clean install. So much quicker and no issues.

     

     

    • Ricky55's avatar
      Ricky55
      New member | Level 2
      4 years ago
      Downgrading is not really the answer though is it Tom.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hi Ricky55, I’m sorry to hear that you’re still facing the same issue on your Windows device. 

        If you’d like any help with this, I’d be glad to further assist. 

        Can you (or anyone else who still has the same issue) verify whether this behavior persists, after quitting the Dropbox app? Also, is this something that occurs only when the app is syncing or when it’s up to date, as well? 

        Is there any chance that there could be another program running on your device at the same time, which is interfering with Dropbox perhaps? 

        Let me know when you’ve got more updates.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!