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Forum Discussion

jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
Ricky55's avatar
Ricky55
New member | Level 2
4 years ago
Downgrading is not really the answer though is it Tom.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Ricky55, I’m sorry to hear that you’re still facing the same issue on your Windows device. 

If you’d like any help with this, I’d be glad to further assist. 

Can you (or anyone else who still has the same issue) verify whether this behavior persists, after quitting the Dropbox app? Also, is this something that occurs only when the app is syncing or when it’s up to date, as well? 

Is there any chance that there could be another program running on your device at the same time, which is interfering with Dropbox perhaps? 

Let me know when you’ve got more updates.
  • liffeyd's avatar
    liffeyd
    Explorer | Level 4
    4 years ago

    Hi Nancy,

     

    My machine is on 24/7 so should be well synched as I have not updated anything in a DropBox folder in a while. I have moved to using other cloud services because DropBox is so panful.

     

    My Windows 10 laptop, MacBook Pro or other Windows 10 machine have no issues.

     

    I am willing to work with DropBox to find a solution.

     

    I have uninstalled and re-installed a couple of times with no improvement.

     

    How would I know what might conflict with DropBox?

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi liffeyd, how are you today? 

      I would like you to locate your Dropbox icon next to your WiFi and hover your mouse over it. Can you check the app's version along with its syncing status and let me know? 

      Keep me posted, and we'll take it from there.

      • liffeyd's avatar
        liffeyd
        Explorer | Level 4
        4 years ago

        Hi Megan

         

        Status: "Up to date"

        Version: v144.4.4491

         

        Regards,

        Declan

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